Dallmeier “partner of choice” for Melco Crown Entertainment

ICR - Dallmeier Melco Crown
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Dallmeier installed the largest full HD casino video system in the world at Melco Crown Entertainment’s Studio City. With the security expert set to present its solutions at G2E Asia, Leroy Daniel, executive director surveillance operations at Melco Crown Entertainment, discusses the unique features of this video security system.


What are the special features of Studio City’s video security system?

The video surveillance system supplied by Dallmeier is the world’s first 100 percent end-to-end IP full HD system of this size, scale and complexity within the casino industry. Via the system, we monitor every aspect of the entire Studio City integrated resort: gaming areas, retail boulevards, hotel towers, entertainment venues, heart-of-house, cash areas and vaults, points-of-sale, car parks, high security areas, external perimeter and all public areas. More than 6,000 full HD network cameras are recorded on reliable video appliances, while standby and failover servers ensure highest availability of all data.

What were the main reasons for choosing Dallmeier?

Dallmeier was the partner of our choice for numerous reasons, first and foremost the casino industry is by nature the most demanding surveillance system application in the world today. Nowhere else has the concentration of cameras per square metre than what you will find in a casino property as well as the real-time demands by individual users. Very few systems can seamlessly meet such high level of demand in all aspects, let alone also as a full IP system, in the way that Dallmeier’s can. The outstanding image quality of the Dallmeier cameras also influenced our decision, and the full HD PTZ and fixed cameras perform with an extraordinary resolution and excellent zoom functionality. In casino surveillance, definition of details is absolutely critical and can make the difference in a case or incident. Another factor was the ability to adjust camera settings via global configuration down-the-line, which means less time on ladders and less disruption to our business.

What was the biggest challenge in this project?

The challenges come when other ceiling infrastructure such as lighting elements, fire systems, ventilation, design features, public announcement and sound system all end up in the same place where you need to place cameras. However, via a close collaboration with architects and designers Dallmeier’s IP cameras – running off CAT-6 cabling and low heat emitting – have been successfully and aesthetically integrated into or within ceiling design fixtures or chandeliers.

Dallmeier also developed a custom camera for Studio City?

That’s correct, Pit-View, a small HD 1080P camera which we specifically requested Dallmeier to produce in order to meet our needs. It has been successfully integrated into all our gaming table scoreboards, finally bringing surveillance cameras out of the ceiling and down to patron level providing superior views of the gaming action much to the satisfaction of internal stakeholders, not to mention also the gaming regulator and law enforcement for irrefutable evidence of occurrences and/or illegal acts.

What is the concept for your control room?

Our Surveillance Operations Centre is designed with functionality and ergonomics in mind, with the understanding that we achieve results through the “eyes” of our surveillance operators. So providing them a work space that can deliver a high-performance results-orientated environment with the highest level of HCI (Human Computer Interaction) and intuitiveness was a key focus. The operator intuitiveness and user-friendliness of the video management, the Dallmeier SeMSy system, also goes in line with this philosophy. At the Surveillance Operations Centre, the on-shift management team are embedded in the heart of the operation with direct line of sight or peripheral on all monitoring stations. The managing support levels can flow and circulate around and behind consoles with ease, providing the necessary guidance, coaching and performance management.

Talking about interfaces, what integrations have been realised and what is the added value for you?

Some of the key integrations that make Dallmeier unique and enhance our ability to protect the business, is the customised development of high-level interfacing to our core systems around the property. Interfaces include gaming machines, intelligent gaming shoe, point-of-sale, security access control intruder detection system and RFID gaming chips. This brings the convergence of video and data or events directly to our operators in real-time and book marked for click-&-play or available for post investigation, analysis, or export looking into trends and anomalies. Additionally, direct interfaces to the security system allow immediate onscreen- display of cameras associated or nearby any alarmed event, enabling the effective timely detection, assessment and dispatch of response teams with situational awareness.

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