Saturday, January 29, 2022

Tag: Zendesk

Zendesk’s 2020 Messaging Report reveals focus on mobile and LatAm growth

Warren Zendesk Messaging Report
The international CRM giant Zendesk released its Annual State of Messaging Report 2020 last month providing key data and insights on the most important conversational business and messaging trends ahead. The coming months will see core expansion in the global messaging landscape...

Zendesk’s customer experience research reveals power of one “seamless conversation”

Zendesk, Inc., which serves more than 150,000 customers across a multitude of industries in over 30 languages, has been established in the gaming industry for more than twelve years and has recently released its annual Customer Experience Trends Report 2020 research, identifying trends that translate to gaming companies of all sizes...

Gamesys builds on “transformative” year with 360º customer experience focus

Gamesys Zendesk
Following a landmark 2019, Lee Fenton, the CEO of the newly formed Gamesys Group, reveals how a recent integration of Zendesk’s customer service and engagement platform is providing the groundwork for Gamesys’s ventures/brands. In this interview Fenton explores the group's growth, the art of collaboration and...

Betting economy can maintain growth through internal focus states Zendesk

The online gaming sector’s success in recent years is often reported as a result of new technology, emerging markets and exciting content but customers’ experience is essential too and excellent service needs to happen from the inside out according to Zendesk...

Stoiximan/Betano bets on customer experience as European expansion continues

As the leading online gaming operator in Greece, Stoiximan is well-versed in the art of using customer service as a key brand differentiator in the wider European and international iGaming markets. Stathis Loverdos, Director of Services at Stoiximan/Betano opens up about the crucial role customer service plays...

Zendesk’s new community product Gather delivers for the gaming industry

The inner workings of millennial esports fans and online gaming communities have been an elusive, untapped market, but all this is set to change with the launch of Zendesk’s new community product, Gather. Over the last decade, the gaming industry has been at the vanguard of online innovation...

Managing the ‘Invisible’ client is key to iGaming’s future, states Imovo CO

At a time where traditional businesses are struggling to keep pace with an ‘invisible’ customer, and when digital communication is the new norm, the online gaming industry is faring better than most. But this is no time to rest on its laurels, claims Hadrian Sammut at Malta-based data experts, iMovo...

Efficiency and automation key as Zendesk simplifies customer service

Adrian McDermott, Zendesk service
As igaming products and customer numbers continue to grow, providing consistent customer service can seem a daunting task for operators, however, Casino Review visited the Zendesk Showcase London to learn how the B2C software provider is streamlining consumer interaction...

Zendesk updates mobile gaming potential with next-gen messaging platform

Mikkel Svane, Zendesk CEO and chairman
Zendesk, the leading customer service and engagement platform across hundreds of industries including iGaming, mobile, land-based and hospitality, has expanded its omnichannel presence with WhatsApp support integrations following the company’s latest acquisition, as well as an integration with Slack.

Are you experienced? Zendesk brings customer experience in gaming to the fore

Zendesk Presents - EMEA Roadshow
With more than 30 years providing unrivalled customer experiences to leading industry innovators, such as Mr Green, White Hat Gaming, Leo Vegas, Riot Games, Big Fish Games and more, Zendesk believes the need for gaming operators to establish strong and positive customer service...